Descrizione


Department: Retail


Place of work: Venezia


Job Type: Full-time


Report to: Store Manager


Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department.


Responsibilities:


  • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth
  • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store
  • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality
  • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards
  • Take initiative to maximize all cross-selling opportunities by using every product range available in the store
  • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests
  • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities
  • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony"
  • Adopt and encourage the Omni Channel approach
  • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors
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    Categoria: Customer Service



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L'offerta scade il: 19/1/2027

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